AI Assistant for Bank Customer Service
Answers common questions from your knowledge base, collects complaints and requests, and hands the conversation to your team when needed. Works on WhatsApp, Instagram, your website, and your mobile app.
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Data and Access Security
Short, clear answers to the questions your security team asks first
Encrypted Message Storage
We store message content in the database encrypted with AES-256.
Two-Factor Authentication
You can use TOTP-based two-factor authentication (2FA) for panel logins.
Team, Roles, and Departments
Organize your team into roles and departments. Hand each conversation to the right department or agent.
Searchable Conversation History
Every conversation stays recorded in the panel. Search back through it for internal review and complaint follow-up.
Challenges We Solve for Banks
Repeated Questions
Call centers and branches answer the same questions all day: opening hours, application documents, product details.
The bot answers these from your knowledge base. Your team spends its time on work that needs a decision.
Unclear Application Process
When customers cannot tell which documents they need or how the process works, they may drop the application.
The bot explains the steps and required documents, and hands the conversation to the right department when the customer gets stuck.
Scattered Complaints and Requests
Complaints arrive through WhatsApp, Instagram, and phone. It is hard to track who received what.
Conversations from every channel collect in one panel. The bot takes the complaint and hands it to the right department.
Features for Banking Teams
Set up for your bank with a knowledge base, human handoff, and API
Product and Campaign Information
Answers general questions about loans, cards, and deposits from your knowledge base. Answers rely on the content you upload.
Branches, ATMs, and Opening Hours
When a customer asks for a branch address, an ATM location, or opening hours, the bot answers from your knowledge base.
Application Guidance
Explains application steps and required documents, and points the customer to the right team.
Fraud Awareness
Informs customers about common fraud methods and security tips. Hands the conversation to your team when needed.
Complaint and Request Intake
Takes complaints and requests from customers and hands them to the right department or agent. The conversation history stays in the panel.
After-Hours and Multilingual Reception
Greets customers outside working hours. Replies in whichever language the customer writes.
Frequently Asked Questions
We store message content in the database encrypted with AES-256. Panel logins support two-factor authentication (2FA), and you can organize team members into roles and departments. We address topics such as data protection law, data location, and contract terms (DPA) in the Enterprise conversation, based on your organization's requirements.
We do not have a ready-made core banking integration. With the REST API, webhooks, and MCP, we can build a custom integration with your organization's own systems (Enterprise plan). We plan the integration together with your IT team.
By default the bot gives general information. Account-specific queries do not come ready-made; we set them up for your organization through your APIs. When a topic needs personal data, the bot can hand the conversation to an authorized team member.
Let's Plan the Setup for Your Bank
In the Enterprise conversation we go through your channels, your knowledge base, and your integration needs.