Απόρρητο και Ασφάλεια Chatbot: Λύσεις Συμβατές με KVKK και GDPR

Chatbots and Personal Data Security

Chatbots process personal data such as customer name, phone number, email and even health information. How this data is collected, stored and processed is no longer just a technical matter — it is a legal obligation.

KVKK and GDPR: Core Requirements

• Explicit Consent: The chatbot must obtain explicit consent from the user before collecting personal data. A KVKK/GDPR consent checkbox at the start of each conversation is mandatory.
• Data Minimisation: Collect only the data necessary for the service. Unnecessary data collection creates both legal risk and security vulnerabilities.
• Right of Access and Erasure: When a customer says "delete my data," you have 30 days to fulfil the request.
• Data Breach Notification: In the event of a security breach, you must notify the relevant authority within 72 hours.

Data Encryption

1Click Chat stores all conversation data with AES-256 encryption. Data in transit is protected with TLS 1.3. Server infrastructure meets EU data centre standards.

User Consent Mechanism

An automatic KVKK/GDPR consent header can be added to your chatbot widget. "This conversation may process your personal data. Click to read the privacy notice." — this small step provides significant legal protection.

Data Retention Policy

• Active customer data: for the duration of the service
• Inactive conversations: 12 months by default, configurable
• Sensitive health data: specific KVKK rules apply (maximum 10 years)