Privacy Policy

1. Introduction

At Ligazone Bilişim ve Organizasyon Ltd. ("we", "our", or "the Company"), we place great importance on the privacy of our users. This Privacy Policy explains how your personal data is collected, used, and protected when you use our AI Chatbot SaaS platform ("Service").

2. Data Collected

We may collect the following data when you use our service:

• Identity Information: First name, last name, email address, phone number
• Account Information: Username, password (stored in encrypted form)
• Communication Data: Conversations conducted through WhatsApp, Instagram, Facebook Messenger
• Technical Data: IP address, browser type, device information
• Usage Data: Platform usage statistics, chatbot interaction logs
• Payment Information: Billing address (card details are processed by the payment provider)

3. Purpose of Data Usage

The collected data is used for the following purposes:

• Providing and improving our services
• Creating and managing user accounts
• Providing customer support
• Personalizing AI chatbot services
• Processing payment transactions
• Fulfilling legal obligations
• Security and fraud prevention

4. Third-Party Integrations

Our service operates in integration with the following third-party platforms:

• Meta (Facebook/Instagram/WhatsApp): For messaging services
• OpenAI: For AI-powered responses
• Google Calendar: For appointment management
• Stripe: For payment processing

These services have their own privacy policies and your data is also subject to their terms.

5. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption
• Encrypted database storage
• Regular security audits
• Access control and authorization systems

6. Your Rights Under KVKK (Personal Data Protection Law)

You have the following rights under the Personal Data Protection Law No. 6698 (KVKK):

• Learning whether your personal data is being processed
• Requesting information about the processing if your data has been processed
• Learning the purpose of processing and whether the data is used in accordance with its purpose
• Knowing the third parties to whom your data has been transferred domestically or abroad
• Requesting correction if your data has been processed incompletely or inaccurately
• Requesting deletion or destruction of your data under the conditions set forth in Article 7 of the KVKK
• Objecting to any adverse outcome arising from the analysis of your processed data exclusively through automated systems

7. Cookies

Our website uses cookies to improve your experience. Cookies are used for session management, remembering your preferences, and analytics purposes. You can disable cookies through your browser settings.

8. Data Retention Period

Your personal data is retained for as long as it is necessary for service delivery or as required by our legal obligations. When you delete your account, your data will be removed from our systems within a reasonable period.

9. Contact

If you have any questions about our privacy policy or your personal data, please contact us:

10. Changes

We may update this privacy policy from time to time. You will be notified of significant changes via email or through the platform.